THE TIDEWATER STORY

At Tidewater, we’re all about experiences – and we make fun, comfortable footwear to match just about any occasion. Whether you need a pair of flip flops for pool- or beachside relaxation, wedges to complete a summertime date night look, or sandals to keep you comfy while you’re on the go, you’ve come to the right place.Born as a flip flop-only brand in the South in 2002, Tidewater has since expanded to include more styles and reach many more people. These days, you can shop our collections here on our website or find us in boutiques and specialty shops across the country. Thanks for stopping by. We can’t wait to see where your Tidewaters take you next. 


A FEW THINGS WE'D LIKE YOU TO KNOW


I've never ordered Tidewaters. Do you have any reviews? 

Why, yes, yes we do! And we're pretty proud of the quality, comfort and customer service we provide. But don't take our word for it. Read one of 600+ reviews from real Tidewater customers. 


What size should I order?

Our EVA Flip Flops tend to run a half-size small, so we

recommend sizing up if you’re between sizes. For example, if you

typically wear a 7.5, a Boardwalk size 8 will probably be an excellent fit for you!


That also means if you have a small foot – say a size 5 or 5.5 – you’ll likely be able to wear a size 6 in Tidewaters.


Though we don’t offer wide or narrow fit specifically on any of our

styles, if your foot is on the wider size, we recommend choosing from our EVA collection. 


Our Premium Comfort sandals tend to fit wider feet best when you size up as well.


Please do not hesitate to reach out if you have questions or need help choosing a size. 


(Note: All our shoes only come in full sizes.)

What's your return/exchange policy?

We want to make sure you love your Tidewaters, so we make returns and exchanges easy. You have 30 days to return your  Tidewaters to us for a refund or an exchange if you need a different size. To initiate a return or exchange, please visit our returns center. 


*Please note: Clearance item sales are final. Please check your size before ordering.

I’m a teacher. Rumor has it Tidewater offers special savings for teachers?

There sure are! Here at Tidewater, we’re so grateful for the hard work teachers do, and as a small way to say “thank you” we offer teachers 20% off on their Tidewater purchases all year long. 


To access your teacher discount, just register on our Tidewater Teacher page!



Can I wash my Tidewaters?

While we have customers who swear by putting their Tidewaters in the washing machine on a gentle cycle and then letting them air dry, we’ll let you decide if that approach is one you’d like to try! We DO recommend spot treating any fabric stains using a gentle stain remover and also hand washing your Tidewaters in the sink with dish soap and warm water to keep them looking their best.

Where are Tidewater sandals made?

Our shoes are designed here in the U.S. (we’re headquartered in Winston-Salem, North Carolina), and then they’re manufactured in a few different locations overseas.

I’d like to talk to a human.

And we’d love to talk to you (provided, you, too, are a human). 


We’re available via phone Monday through Friday from 8 a.m. to 5 p.m. EST. Feel free to give us a call at (866) 684-3457. You can also send us an email at info@tidewatersandals.com if that’s more convenient. 


Either way, we can’t wait to hear from you! Your call will likely be answered by our customer service manager, Wanda. She's the best so be sure to be kind. And you'll make her day even better if you make her laugh. ❤️

I'd like to make a wholesale inquiry.

If you're interested in providing the most comfortable flip flops and sandals to your customers? Look no further than Tidewater Sandals & Flip Flops. 


What's your privacy policy?

It's pretty straightforward - your privacy is important to us. You can read the full policy here.