Return and Exchange Policy

We want to make sure you love your Tidewaters, so we make returns and exchanges easy. You have 30 days to return your unworn Tidewaters to us for a refund or an exchange. If you've worn your Tidewaters and wish to try a different size, you may do so with 30 days of your purchase.

Tidewater reserves the right to refuse a refund/return if the items have any signs of excessive wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.

Tidewater also reserves the right to cancel orders or refuse the return of excessive ordering/return patterns. 

To initiate a return or exchange, just click here (<-seriously click the word here to go to the returns portal)

• Please allow 14-21 business days from the date we receive your returned merchandise for your refund
• Return policy ONLY applies to purchases made on TidewaterSandals.com
• Customers are responsible for all return shipping costs
• Gift cards are final sale*

*Please note: ITEMS MARKED FINAL SALE cannot be returned or exchanged. Tidewater is not responsible for the cost of return shipping costs and refunds are not provided on original shipping costs. Note, if you choose to use our in-store return service, there is a $5 charge to cover the cost to return the item to our warehouse in North Carolina, otherwise there is no cost to you.

 

CANCELLATIONS

We cannot change or cancel an order once it has been placed. We are so sorry for the inconvenience.

 

RETROACTIVE DISCOUNTS

Unfortunately, we are unable to make any price changes retroactively.