Return and Exchange Policy

Tidewater Sandals Return & Exchange Policy

We want you to love your Tidewaters! If you're not completely satisfied, here's how we can help:

Timeframe: You have 30 days from the delivery date to return or exchange unworn items.
Condition: Items must be unworn and in their original condition.
Exchanges: We offer one free prepaid shipping label for exchanges. If you need to exchange again, you'll be responsible for return shipping costs.
Returns for Refund: You're responsible for return shipping. A $5 fee will be deducted from your refund to cover processing.
Incorrect or Damaged Items: If you received the wrong item or it arrived damaged, please contact us at orders@tidewatersandals.com. Please include a photo of the item you received and a photo of the packing slip.
Multiple Pairs: If unsure about sizing, please limit your order to 1–2 pairs. We cannot provide a label or free return shipping for more than five pairs..

Order Changes: Once an order is placed, we cannot change or cancel it.
Price Adjustments: We do not offer retroactive discounts or price adjustments.

Processing Time: Please allow 14–21 business days from the date we receive your return for the refund to be processed.
Original Shipping Charges: Original shipping fees are non-refundable.
Online Purchases Only: This policy applies only to purchases made on
Return Portal: To initiate a return or exchange, please use our Returns & Exchanges Portal.Tidewater Sandals

We reserve the right to refuse returns or exchanges if items show signs of wear, misuse, or damage.
We may cancel orders or refuse returns from customers exhibiting excessive return patterns.