THE TIDEWATER STORY

At Tidewater, we’re all about experiences – and we make fun, comfortable footwear to match just about any occasion. Whether you need a pair of flip flops for pool- or beachside relaxation, wedges to complete a summertime date night look, or sandals to keep you comfy while you’re on the go, you’ve come to the right place. Born as a flip flop-only brand in the South in 2002, Tidewater has since expanded to include more styles and reach many more people. These days, you can shop our collections here on our website or find us in boutiques and specialty shops across the country. Thanks for stopping by. We can’t wait to help fuel your next adventure!

WHAT SIZE SHOULD I ORDER?

Our Everyday Flip Flops tend to run a half-size small, so we recommend sizing up if you’re between sizes. For example, if you typically wear a 7.5, a Boardwalk size 8 will probably be a great fit for you!That also means if you have a small foot – say a size 5 or 5.5 – you’ll likely be able to wear a size 6 in Tidewaters.Though we don’t offer wide or narrow fit specifically on any of our styles, if your foot is on the wider size we recommend choosing from our Everyday Flip Flop collection. If your foot is more narrow, our Premium Flip Flops might be the better option for you! Our Premium Flip Flops tend to fit wider feet best when you size up as well.(Note: All our shoes only come in full sizes.)

WHAT IS YOUR RETURN POLICY?

We want to make sure you love your Tidewaters, so we make returns and exchanges easy. You have 30 days to return your unworn Tidewaters to us for a refund or an exchange if you need a different size.To initiate a return or exchange, visit our returns center for easy instructions. 


Exchange:

Receive a free shipping label, send them back to us and rep your new style(s) in no time!


Refund:

Receive a full refund by shipping your sandals back to us. Once received, we will issue a refund for the affected product(s), minus original shipping of your order. 


*Please note: Clearance item sales are final.



I'M A TEACHER. RUMOR HAS IT YOU OFFER A TEACHER DISCOUNT?!

There sure are! Here at Tidewater, we’re so grateful for the hard work teachers do, and as a small way to say “thank you” we offer teachers 20% off on their Tidewater purchases all year long. To access this discount, just register on our Tidewater Teacher page. 



CAN I WASH MY TIDEWATERS?

While we have customers who swear by putting their Tidewaters in the washing machine on a gentle cycle and then letting them air dry, we’ll let you decide if that approach is one you’d like to try!We DO recommend spot treating any fabric stains using a gentle stain remover and also hand washing your Tidewaters in the sink with dish soap and warm water to keep them looking their best.

WHERE ARE YOUR SANDALS MADE?

Our shoes are designed here in the U.S. (we’re headquartered in Winston-Salem, North Carolina), and then they’re manufactured in a few different locations overseas.

I'D LIKE TO TALK TO A HUMAN.

And we’d love to talk to you (provided, you, too, are a human). We’re available via phone Monday through Friday from 8 a.m. to 5 p.m. EST. Feel free to give us a call at (866) 684-3457.You can also send us an email at info@tidewatersandals.com if that’s more convenient. Either way, we can’t wait to hear from you!