We want to make sure you love your Tidewaters, so we make exchanges easy. You have 30 days to return your unworn Tidewaters to us for a refund or an exchange. If you are exchanging your items, we will provide one prepaid label at no charge to you if you make that selection in the portal. The only exception is if you made an error when you placed an order such as choosing a different or incorrect size. Under this scenario, we will still provide no-cost exchange shipping, but you are responsible for the return shipping cost in this case.
If you are returning your items for a refund, you will be provided with an RMA and instructions on the best carrier to use at your cost.
Please note, we only provide a free label for one exchange. Future exchanges require that you pay the return shipping costs.
If you received the incorrect or a damaged item, please send an email to orders@tidewatersandals.com.
To initiate a return or exchange, just click to here to visit our returns/exchange portal
Tidewater reserves the right to refuse a refund/return if the items have any signs of excessive wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused. We also reserve the right to refuse any return for any reason beyond receiving an incorrect or defective (rarely) item.
